An order may not be canceled once it is “In Production”. If you wish to cancel an order prior to production, you must call and confirm at what stage the order is at. If the order is still in preflight or proofing stage, it may be cancelled subject to the following fees, when applicable:
- Orders paid for and cancelled before 5pm AEDST of the same day may be refunded in full or booked as store credit to be applied to future orders;
- Orders with payment below $50 will not be subject to any cancellation fees.
- Cancellation of orders from $50 up to $250 will be subject to a $45.00 processing fee + 3.5% merchant fee.
- Orders $250 and above will be charged $90.00 processing fee + 3.5% merchant fee based on the full payment amount.
- Orders over $500 will be charged 50% cancellation fee which will cover make ready's, administration fees, restocking fees and merchant fees
The above applies for orders that are placed online as well as any jobs that are ordered by way of an official purchase order.
At Ready Steady Print, we strive to provide our clients with the best possible printing experience. If you are not 100% satisfied with your order for any reason, please contact our customer service department. Our representative will document your complaint and create a ticket for your reference.
- • 100% Free expedited reprint on any orders lost in transit
- • 50% Patrial Refund or reprint on any defective print orders
- • 20% Refund (by virtue of store credit) for every business day that your order is printed late
All policies are subject to change without prior notification. Defective product refunds and reprints are limited to $1000. Determination of defect is at the discretion of management. In most cases, clients will be requested to submit digital photos documenting the product defect and/or ship the defective products back to customer service. Free expedited reprint on any orders lost in transit is limited to orders less than or equal to $250. Turnaround and shipping for reprint orders will vary depending upon available production capacity and manager's discretion. Refunds issued for late turnaround will be limited to no more than $200 and calculated as 20% of print total (excluding tax, shipping, handing, and design services) for every business day (excluding weekends and holidays) that the order was late and will be paid by way of store credit and is not redeemable for cash.